Accounts
Delivery is R99.
You can make payment using your credit or debit card. You can also pay via EFT.
Send us your banking details at support@zoiehealth.com or WhatsApp and we will be able to assist you with a refund.
Not yet, but we are working on it!
No, not at the moment.
Consult
You can book a consult using the link on our website, on our app or via our WhatsApp line.
Once your consult is booked you will need to make the neccesary payment in order to secure your appointment. On the day of your appointment, you will receive a link/email which confirms all your details for your provider to contact you either by video call or telephonically.
You can make payment using your credit or debit card. You can also pay via EFT or medical aid (for selected consultations).
Consults are 15 minutes to 1 hour depending on which consult you book.
You can pay for select consults and subscription services with your medical aid. Certain shop products will soon be made available to be purchased through medical aid.
Virtual consults range from R250 to R400. Specialist consults are based on their rates which are made available under their provider tab.
We are online based and have a host of services for you to explore and enjoy – Community, Consults, MyContraceptive, Resources and Shop.
You can book a consult using the link on our website, on our app or via our WhatsApp line.
Yes, we do. An OBGYN can assist with your specific fertility needs.
Once a consult is booked and paid for, you will need to fill in a detailed medical questionaire which the doctor will use in consult with you. A link will be sent out the morning of your appointment and you will be able to consult with the doctor and get all the advice you need. Any blood forms, referal forms etc. will be sent to you after the consult.
Delivery
For MyContraceptive medication, you will receive your contraceptives within 24-48 hours. Any medication purchased on the shop is delivered within 1-7 working days.
We are able to deliver across all areas of South Africa.
Delivery of shop purchases are done within 1-7 working days.
Please contact support@zoiehealth.com and the issue will be rectified.
Please contact support@zoiehealth.com and the issue will be rectified.
First, check your emails for the delivery information including tracking link. If you’re not able to get all the information you need, please check in with us on WhatsApp or contact support@zoiehealth.com. Send us your order number and we will be able to assist you with the exact details.
Send it to us at support@zoiehealth.com or WhatsApp us and we will be able to assist you.
MyContraceptive
10 strips in a box.
Your prescription is emailed to you after your consultation.
You receive your prescription no more than one hour after your consultation.
Once your consult is booked you will need to make the neccesary payment in order to secure your appointment. On the day of your appointment, you will receive a link/email which confirms all your details for your provider to contact you either by video call or telephonically.
Yes, you can.
Yes, you can. Contact the support team via email or WhatsApp.
Yes, you can. Contact the support team via email or WhatsApp.
Send it to us at support@zoiehealth.com or WhatsApp us and we will be able to assist you.
You can reach out to us via our WhatsApp line or reply to the email with your appointment details on it and we can get your queriy answered by the doctor or have them contact you depending on the type of query.
No, once your script is expired you will receive a link and you will be able to request a new script using that link.
Yes, upload your prescription onto our system and we will sort everything else out for your delivery
Yes, you can. Contact the support team via email or WhatsApp.
Contact the support team via email or WhatsApp.
It depends. Contact the support team via email or WhatsApp.
Ordering
You can order via the online store or via our WhatsApp line.